Terms of Service

These Terms of Service (“Terms”) form a legally binding contract between Limmi Global Inc. c/o EuroPassport, a Canadian corporation with its head office at 2 St. Clair Avenue West, 18^th floor, Toronto, Ontario M4V 1L5, and the persons and entities (“you,” “your,” “User”) that access or use our website at https://euro-passport.com, our client portal, our SMS programmes, and any other services we provide (together, the “Services”).

By accessing or using the Services, you accept these Terms. If you do not accept them, do not access or use the Services.

In these Terms: “AI Input” means any prompt, instruction, query, User Content, Personal Information, or other content submitted to or processed by an AI System in connection with the Services; “AI Output” means content, recommendations, analysis, predictions, or other results generated by an AI System; “AI System” means a machine-based system that infers from inputs how to generate outputs such as predictions, content, recommendations, or decisions; “Personal Information” means information about an identifiable individual; “Privacy Policy” means our then-current public-facing Privacy Policy or Privacy Notice applicable to the Services; “Service Data” means technical, usage, security, and operational data generated through the Services; and “User Content” has the meaning given in section 5.

EuroPassport is a consulting firm. We assist individuals in seeking citizenship by descent in European Union member states and certain other European jurisdictions. We engage lawyers, notaries, ancestry researchers, and other specialists in those jurisdictions on your behalf.

EuroPassport is not a law firm. We do not provide legal advice. There is no solicitor-client relationship between you and EuroPassport. Information on our website, in our communications, and in our assessment, outputs are provided for general informational purposes only and is not a substitute for legal advice from a person qualified to advise on your circumstances in your jurisdiction. Where you require legal advice, you should obtain it from such a person.

Solicitor-client relationships, where they exist, are with our European partners. Where a European lawyer is engaged on your matter, the solicitor-client relationship is between you and that lawyer. Their professional obligations to you arise from the local rules of their bar; we do not assume those obligations.

We provide the assessment and other Services described in the Schedules to these Terms. Each Schedule forms part of these Terms and applies only to the Service it covers. The current Schedules are:

• Schedule A (Full Eligibility Assessment), governing the paid eligibility assessment.
• Schedule B (Mini-Assessment), governing the free, web-based, preliminary mini-assessment.

Where we add Services, we may add a Schedule and post the updated Terms. These Terms are incorporated by reference into every Client Services Agreement between you and us. If documents conflict, the following order applies to the subject of the conflict: (1) these Terms; (2) the applicable Schedule for the Service it covers; (3) any Client Services Agreement for retained Services; and (4) the Privacy Policy. These Terms always prevail over a Client Services Agreement, Schedule, or Privacy Policy to the extent of any conflict, regardless of which document is more specific or signed later, unless applicable law does not permit that result. Nothing in this hierarchy limits a non-waivable right or protection under applicable law.

For full retainer engagements following a positive or non-conclusive assessment outcome, you will be asked to sign a separate Client Services Agreement. These Terms are incorporated into that agreement by reference, govern the retained Services together with that agreement, and always prevail to the extent of any conflict. These Terms also continue to govern the website, client portal, assessments, SMS programmes, and all interactions outside the retainer. Nothing in this paragraph limits a non-waivable consumer right.

Some Services require an account. You are responsible for the accuracy of the information you provide on registration, for the security of your credentials, and for activity on your account. You will notify us promptly at [email protected] of any unauthorized access. We may suspend or terminate accounts where we have reasonable grounds to suspect security compromise or breach of these Terms.

You may upload documents, data, images, text, and other materials (“User Content”) to the website and the client portal. You retain ownership of User Content.

Licence to us. You grant us, our European partners, and service providers acting for us a non-exclusive, royalty-free, worldwide licence to access, copy, store, transmit, and process User Content solely to provide, administer, and secure the Services, comply with legal obligations, and improve the Services only as permitted by section 8. This licence does not permit training a third-party or general-purpose AI model on User Content or other client-specific content. The licence ends when we delete User Content in accordance with section 6 or on your verified deletion request, except to the extent we must retain copies by law.

Your warranties. You warrant that you have all rights necessary to upload User Content, including any consent required from third parties whose information appears in User Content (for example, living family members). You will indemnify us against claims arising from a breach of that warranty (see section 14).

We do not pre-screen User Content for legality or accuracy. We may remove User Content that we reasonably believe infringes third-party rights, breaches law or violates these Terms.

Our Privacy Policy or Privacy Notice describes the Personal Information we collect, how we use and disclose it, where we transfer it, how long we keep it, and the rights available to you. Only the Privacy Policy, and no other company policy, forms part of these Terms by reference, subject to the hierarchy in section 3. We may update the Privacy Policy prospectively to reflect changes in law, technology, security practices, or the Services on reasonable notice where the change is material. No update will materially reduce protections for User Content or Personal Information, or impose a material adverse retroactive change, without your agreement, except where applicable law requires the change. The Privacy Policy does not limit non-waivable rights.

We collect, use, disclose, and otherwise process Personal Information only for purposes reasonably necessary to provide, administer, secure, and improve the Services, communicate with you, comply with law, enforce these Terms, and protect rights, property, or safety, and only on a lawful basis required by applicable law. We use reasonable data-minimization, accuracy, access, and privacy-by-design practices and honour applicable access, correction, deletion, withdrawal-of-consent, objection, portability, and complaint rights.

We maintain reasonable technical, organizational, and administrative safeguards appropriate to the sensitivity of the information and the risks, including access controls, confidentiality obligations, security monitoring, and measures designed to protect Personal Information and User Content against unauthorized access, use, alteration, disclosure, loss, or other misuse. We conduct reasonable privacy and security diligence and ongoing oversight of service providers that process such information, require appropriate contractual protections, and allow them to process it only for authorized purposes. Providers may include hosting, communications, payment, analytics, professional, government-processing, and AI providers.

We keep Personal Information and User Content only as long as reasonably necessary to provide the Services, fulfil the purposes described in these Terms and the Privacy Policy, resolve disputes, enforce agreements, or satisfy legal, regulatory, professional, tax, insurance, or recordkeeping requirements. We then securely delete, destroy, or de-identify it. Subject to applicable law and identity verification, you may request deletion; we will explain any required retention that prevents or delays deletion.

If we become aware of a material security or privacy incident involving Personal Information, we will promptly investigate, contain, mitigate, and remediate it and notify affected individuals and authorities without undue delay where required by applicable law or where the incident could reasonably be expected to create a real risk of significant harm. We maintain reasonable incident-response procedures and require relevant providers to report incidents to us promptly.

We and our providers may process or store Personal Information outside your province or country, including outside Canada, where reasonably necessary for the Services. Foreign laws and government access rights may differ from those where you live. We comply with applicable cross-border transfer law and, where required, use lawful transfer mechanisms and reasonable contractual, technical, and organizational safeguards. Where consent is the appropriate lawful basis, you consent to these transfers after receiving the information required by applicable law.

We operate SMS programmes for customer support and account messaging, and (separately) for marketing. The SMS provisions in this section govern your participation; they are explained in greater detail in section 7 of the Privacy Policy.

7.1 Consent

Participation in either SMS programme requires your express, opt-in consent through an unchecked checkbox on a contact form. Consent to one programme does not authorize messages from the other. Consent is not a condition of receiving any service.

7.2 STOP and HELP

Reply STOP to any message to opt out of the programme that sent it. Reply STOPALL to opt out of all SMS programmes. Reply HELP for assistance. We process opt-outs within 10 business days for Canadian recipients (CASL, s. 11(3)) and immediately for recipients elsewhere.

7.3 Frequency and rates

Message frequency may vary. Message and data rates may apply, depending on your mobile carrier and plan.

7.4 Carrier non-sharing

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may use AI tools and AI Systems to provide, administer, secure, and improve the Services, but only as reasonably necessary and in accordance with applicable law, our Privacy Policy, and our confidentiality, privacy, and security obligations. We apply reasonable human oversight that is appropriate to the nature, context, and risk of the AI use. EuroPassport will have a suitably qualified person review and validate AI-assisted work before we use it to provide a material Service or submit it to a governmental authority. You are not responsible for validating EuroPassport’s AI-assisted work. You remain responsible for the accuracy and completeness of information you provide and for reviewing documents for factual details known to you. AI Outputs may be incomplete, inaccurate, biased, non-unique, or out of date. They are aids to our Services and are not a substitute for legal or other professional advice, independent judgment, or appropriate human review. We do not ask you to rely on an unreviewed AI Output for a material decision. Where applicable law requires notice that you are interacting with or exposed to an AI System or AI-generated content, we will provide a clear and distinguishable notice at the legally required time, including no later than your first interaction with or exposure to it where applicable. We do not use, or permit a third-party AI provider to use, User Content, Personal Information, AI Inputs, or other client-specific content to train or improve any third-party or general-purpose AI model. We may use information derived from the Services for broader service improvement or internal research only if it has been lawfully de-identified and aggregated so that it cannot reasonably be linked to you or another individual, and only where we contractually and operationally prohibit re-identification. We do not sell User Content or commercialize de-identified and aggregated information outside service improvement and internal research without separate consent. We use reasonable technical, organizational, administrative, and contractual safeguards for AI Systems and their providers, including data minimization, access controls, appropriate retention and deletion settings, incident response, and vendor diligence and oversight. Processing or transferring Personal Information through an AI System remains subject to the Privacy Policy and applicable law.

By using the Services after receiving these Terms and any legally required transparency notice, you acknowledge that AI Systems may assist in providing the Services; this acknowledgement is not consent where applicable law requires separate consent. You retain ownership of your User Content and AI Inputs. Subject to these Terms, payment of applicable fees, third-party rights, and applicable law, you may use AI Outputs delivered to you for the purposes for which the Services were provided. EuroPassport retains ownership of the Services and its pre-existing or independently developed materials, methods, models, prompts, tools, know-how, Service Data, and improvements that do not identify you or contain your User Content or Personal Information. No ownership is granted in a third-party AI System, and an AI Output may not be unique, protectable, or free of third-party rights. Nothing in this section limits a non-waivable consumer right.

Fees applicable to a Service are set out in the corresponding Schedule. Payment terms are set out in the Schedule or, where you have signed a Client Services Agreement, in that agreement, but these Terms always prevail to the extent of any conflict and do not limit any non-waivable consumer right.

Refund positions are set out in each Schedule. The general position is:

• Mini-assessment: free; no refund applies.
• Document Verification: non-refundable once submitted, save where required by applicable consumer protection law.
• Full eligibility assessment: non-refundable once submitted, save where required by applicable consumer protection law.
• Retainer engagements following a positive assessment: governed by these Terms and the Client Services Agreement, with these Terms prevailing to the extent of any conflict.

Nothing in these Terms displaces a non-waivable consumer protection right available to you under the law of your province or country of residence, including (without limitation) the Quebec Consumer Protection Act and equivalent provincial consumer protection statutes.

This is a new stage where we charge $300 CAD/USD

The Services, the website, the assessment instruments, software, design, text, and graphics (other than User Content) are owned by or licensed to EuroPassport. You receive no rights to that property except the limited right to use the Services for their intended purpose. EuroPassport, the EuroPassport logo, and Limmi AI are trademarks of their respective owners.

If you wish to refer another person to EuroPassport, you may share our website address with that person directly. We do not operate a referral programme that accepts third-party contact information from a referrer. The person you refer must subscribe directly through our website if they wish to receive communications from us. This change reflects requirements under the Canadian Anti-Spam Legislation and equivalent regimes; the referrer cannot consent on the referred person’s behalf.

The Services are provided on an “as is” and “as available” basis. To the extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee any particular outcome on a citizenship-by-descent matter. Outcomes depend on documentary evidence, the application of foreign law, the conduct of foreign authorities, and other factors outside our control. We do not warrant that the Services will be uninterrupted or error-free.

Statements about timing (such as the assessment turnaround in Schedule A) are estimates.

To the extent permitted by law, our aggregate liability arising out of or in connection with these Terms or the Services is limited to the fees you paid to us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profit, loss of data, or loss of opportunity.

These limitations do not apply to liability that cannot be excluded or limited by law, including liability for fraud, gross negligence, wilful misconduct, or breach of non-waivable consumer protection rights.

You will indemnify, defend, and hold harmless EuroPassport, its officers, directors, employees, agents, and contractors against claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from (a) your breach of these Terms; (b) your User Content; (c) your breach of the warranties in section 5; or (d) your use of the Services in violation of law. We will give you prompt notice of a claim, allow you to control the defence (with our consent on settlement), and cooperate at your reasonable expense.

You may stop using the Services at any time. Closure of your account does not terminate obligations that arose before closure (for example, payment of fees due, or our retention of records required by law).

We may suspend or terminate your access to the Services for material breach of these Terms, on notice; for non-material breach, after a reasonable opportunity to cure; or where required by law, immediately. We do not terminate accounts on the basis of inactivity alone; account data is retained in accordance with section 6 and the Privacy Policy.

The Services are directed to adults. We do not knowingly accept registrations from individuals below the age of eighteen (18).

Where the citizenship application involves a minor in the family line, the minor’s information is provided by a parent or guardian, who warrants their authority to do so.

17.1 Informal resolution

Before commencing formal proceedings, you and we will attempt to resolve any dispute through good-faith negotiation for 30 days following written notice from one party to the other. Notices to us go to [email protected].

17.2 Arbitration (non-Quebec residents)

If informal resolution does not resolve the dispute, and except where you are a Quebec resident asserting a consumer claim, the dispute will be finally resolved by arbitration before a sole arbitrator under the rules of the ADR Institute of Canada. The arbitrator will have experience in international business and citizenship matters. The arbitration will be conducted in English, on-line by video conference, with documents shared electronically. Judgment on the award may be entered in any court of competent jurisdiction.

17.3 Class action waiver

To the extent permitted by law, you and we agree to resolve disputes on an individual basis. You waive any right to commence or participate in a class proceeding against us. This waiver does not apply to claims that cannot be waived under applicable consumer protection law or other non-waivable law.

17.4 Quebec consumers

If you are a Quebec resident and the dispute concerns a consumer contract, this section 17 does not deprive you of the right to bring the dispute before the courts of Quebec or to take advantage of consumer protection law that cannot be waived. The arbitration agreement and class action waiver in this section 17 do not apply to you to the extent that the Quebec Consumer Protection Act would render them unenforceable.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws principles. Where the law of your province or country of residence provides non-waivable consumer protection rights, those rights apply notwithstanding this section.

Notices to us must be sent to [email protected] with a copy to [email protected], or by mail to the address in section 1. Notices to you may be sent to the email address or postal address on file with your account or otherwise provided to us.

We may update these Terms. The current version is identified by the effective date below. For material changes (changes affecting fees, scope of Services, or your rights), we will provide at least 30 days’ written notice by email and a notice on the website. For changes substantially affecting fees or scope, your continued use after the effective date does not constitute acceptance; we will require affirmative re-acceptance. For non-material changes, continued use after the effective date constitutes acceptance.

21.1 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect.

21.2 No waiver

Our failure to enforce a provision is not a waiver of that or any other provision. Waivers must be in writing.

21.3 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, or to an affiliate, on notice to you.

21.4 No agency

Nothing in these Terms creates an agency, partnership, or joint venture between you and us.

21.5 Force majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, acts of war, civil unrest, government action, labour disputes, internet or telecommunications failure, and pandemics.

21.6 Entire agreement

These Terms, the applicable Schedules, the Privacy Policy, and any Client Services Agreement constitute the entire agreement between you and us for their respective subject matter. These Terms are incorporated by reference into every Client Services Agreement and always prevail over each Schedule, Client Services Agreement, and the Privacy Policy to the extent of any conflict, as provided in section 3. No other company policy is incorporated as a separate contractual document. Together, these documents supersede prior communications, agreements, and understandings concerning their subject matter. Nothing in this section supersedes or limits a non-waivable consumer right or protection.

Limmi Global Inc. / EuroPassport

2 St. Clair Avenue West, Suite 18, Toronto, Ontario M4V 1L5

[email protected] | [email protected]

+1 (647) 725-2552 | Toll-free (Canada and US): 1 (877) 633-7967

Effective date: July 17, 2026. Last reviewed: July 17, 2026.